Hints and Tips

Do you know where your water turns off?

You may or may not know where your main stop cock. Make it your business to find out where it is and that it works! If you ever have a serious leak, being able to isolate the water will reduce damage done and cause you less stress!

Boiler pressure:

If you have a combination boiler or system boiler make sure the boiler pressure is between 1-1.5 bar. Letting it drop to zero or run low may damage the boiler and shorten it’s life.

Room stat:

Try to keep your room stat at 20 degrees. Saves energy for the environment and money for you! Reducing the thermostat by 1 degree, can save you 10% on your gas bill.

Where does your gas turn off?

Make sure you know where to isolate your Gas supply. Also make sure there is a handle on the incoming gas supply by your gas meter that can turn off. Sometimes the handle has fallen off and needs replacing. Your gas supplier should be able to carry this out as a free service.

Limescale area?

If your taps are boiler are suffering from scale then take advantage of our lime scale offer now (link to offer on home page.

What to do in case of burst pipes:

Call our 24 hour emergency hotline on 020 7386 8888
If you are able to, you should turn off the main stop tap where the water comes in to your property. It could be under the kitchen sink.
If you have a cold water tank turn off the stopcock.
Next you can drain the system by switching on the taps and flushing the toilets.
Switch off the central heating, immersion and any other water heating systems
Turn on the hot taps to drain the system.
Switch off the electrics in case of water leaks in order to avoid electrocution.

Of course we do not require you to do any of this, but it is best practise and helps make our job a little easier.